customer agreement
Last Updated: December 1, 2025
INTRODUCTION AND SCOPE
Welcome to DVNTRTH (“DVNTRTH,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of DVNTRTH’s website, mobile application, and related online retail services for apparel and accessories (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.
These Terms form a binding agreement between you (“User,” “Customer,” or “you”) and DVNTRTH. The Service allows Customers to browse, purchase, and receive products offered by DVNTRTH through our website or mobile application. Please read these Terms carefully. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors and users of the Service.
IMPORTANT: THIS AGREEMENT CONTAINS AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. BY USING THE SERVICE, YOU AGREE TO ARBITRATE DISPUTES AND WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, AS DESCRIBED BELOW.
ACCOUNT REGISTRATION
Eligibility and Right to Use
To use most features, you must create and maintain an active account (“Account”). You must be at least 18 years old or the age of legal majority in your jurisdiction if different.
You may have only one Account and you may not assign or transfer your Account to any person or entity. DVNTRTH may deactivate duplicate Accounts.
Subject to your compliance with these Terms, DVNTRTH grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for personal, non-commercial use.
All rights not expressly granted are reserved by DVNTRTH and its licensors. No part of the Service may be reproduced, copied, sold, resold, or exploited for any commercial purpose without our prior written consent.
Registration Data
You agree to provide true, accurate, current, and complete information when creating an Account and to keep that information updated. Registration Data may include your name, shipping address, email address, phone number, and valid payment method information.
Security and Confidentiality
You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. Notify DVNTRTH immediately of any unauthorized use or security breach. DVNTRTH is not liable for loss or damage arising from your failure to comply with these requirements.
Usage Restrictions
You agree that you will not:
Use the Service for unlawful purposes or in a way that harms DVNTRTH or others.
Transmit content that is unlawful, fraudulent, threatening, abusive, defamatory, obscene, or otherwise objectionable.
Impersonate any person or entity or misrepresent your affiliation.
Engage in spamming, phishing, or attempts to obtain or misuse personal information.
Interfere with or disrupt the Service or the data contained therein.
Unauthorized Use
You may not authorize third parties to use your Account. You remain liable for all activity under your Account until you notify us of unauthorized use and we have had a reasonable opportunity to take action.
Account Termination
DVNTRTH may suspend or terminate your Account and access to the Service at any time, including for inaccurate information, noncompliance with these Terms, suspected fraud, or as otherwise permitted by law.
ORDERS AND PAYMENTS
Formation of Contract
When you place an order through the Service, you make an offer to purchase the products listed in your order. DVNTRTH may accept or reject your order for any reason. A contract forms when DVNTRTH sends an order confirmation.
Pricing and Fees
Prices will be shown prior to order confirmation. Applicable taxes, shipping, handling, and any clearly disclosed service fees will be displayed at checkout.
We may change prices, fees, promotions, and offers at any time at our discretion. You will always see the final amount before you complete checkout.
We are committed to transparency and compliance with applicable laws and regulations, including those of the State of Connecticut.
Payment Methods
Payments are processed securely through third-party payment processors. By submitting payment information, you authorize DVNTRTH to charge your payment method for the total order amount, including taxes, shipping, and fees.
You are responsible for ensuring your payment information is current and accurate. Accepted methods are those indicated at checkout.
Order Confirmation and Changes
You will receive a confirmation email or notification after placing an order. Orders may be modified or canceled prior to fulfillment if your order status indicates that changes are possible. Once an order enters fulfillment or ships, it cannot be modified or canceled through DVNTRTH.
Refunds and Chargebacks
DVNTRTH reviews refunds in accordance with the Returns and Exchanges section of these Terms.
Chargebacks or payment reversals may result in additional fees and account suspension or termination.
Promotional Offers
From time to time, DVNTRTH may offer promotional codes or discounts. Such offers are subject to specific terms, may be limited to certain products or users, cannot be combined unless stated otherwise, and are not redeemable for cash. We may modify or cancel promotions at any time.
Taxes
You are responsible for all applicable taxes. Taxes are calculated based on your shipping address and will be displayed at checkout.
SHIPPING AND DELIVERY
Processing and Production Times
Many DVNTRTH products are produced on demand. Processing and production typically take between 5 to 14 business days. This timeframe may vary due to order volume, supply constraints, or other factors. Business days do not include weekends or holidays.
Shipping
Shipping time begins after production is complete. Carrier transit times vary by destination.
You will receive tracking information when available. DVNTRTH is not responsible for delays caused by carriers, weather, customs, or other factors beyond our control.
If your package has not arrived within 15 business days after the estimated delivery window, contact support@dvntrth.com and we will assist you.
CHANGES AND CANCELLATIONS
Modifications Before Fulfillment
If your order has not entered fulfillment, you may request a change or cancellation by contacting support@dvntrth.com. We will make reasonable efforts to accommodate your request but cannot guarantee changes once processing has begun.
Post-Fulfillment Changes
Once an order is in fulfillment or shipped, the order cannot be modified or canceled. If you refuse delivery, any refunds will be handled in accordance with our Returns and Exchanges policy.
RETURNS AND EXCHANGES
General Policy
Many DVNTRTH items are made to order. Returns are not accepted for made-to-order items except in cases of defect, damage in transit, or if the incorrect item was received.
For eligible returns, you must contact support@dvntrth.com within 7 days of delivery with your order number, photos, and a description of the issue.
Items must be unused, unwashed, and in original packaging for any return that we approve.
Refunds, store credit, or replacements will be issued at our discretion after review. Shipping fees are nonrefundable unless required by law or where DVNTRTH is at fault.
Nonreturnable Items
The following are typically not returnable: made-to-order items without defect, final sale items, gift cards, and items damaged through wear and tear or improper care.
USER CONDUCT
By using the Service, you agree to:
Use the Service only for lawful purposes and in accordance with these Terms.
Not damage, disable, overburden, or impair the Service or interfere with others’ use.
Not upload or transmit viruses, worms, or malicious code.
Not harvest user information or send unsolicited communications.
Comply with all applicable laws and regulations.
DVNTRTH may suspend or terminate access for violations and may take appropriate legal action when warranted.
TERMINATION
DVNTRTH may suspend or terminate your Account and access to the Service at any time for breach of these Terms, suspected fraud, failure to pay, or for any other reason permitted by law. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will survive, including ownership, warranty disclaimers, limitations of liability, indemnity, and dispute resolution.
Outstanding payment obligations remain due upon termination.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DVNTRTH BE LIABLE UNDER ANY THEORY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DVNTRTH’S AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED DOLLARS USD.
Some jurisdictions do not allow certain limitations, so some limitations may not apply to you.
INDEMNIFICATION
You agree to defend, indemnify, and hold harmless DVNTRTH and its officers, directors, employees, agents, partners, and licensors from and against any claims, damages, obligations, losses, liabilities, costs, or debt and expenses, including reasonable attorneys’ fees, arising out of or related to:
Your use of the Service.
Your breach of these Terms.
Your violation of any third-party rights, including intellectual property or privacy rights.
Your violation of applicable law.
DVNTRTH reserves the right to assume exclusive defense and control of any matter subject to indemnification and you agree to cooperate.
PRIVACY AND SECURITY
DVNTRTH is committed to protecting your personal information. Our collection and use of personal information are described in our Privacy Policy, which forms part of these Terms. By using the Service, you consent to our collection, use, and disclosure practices as described in the Privacy Policy. For questions, contact support@dvntrth.com.
INTELLECTUAL PROPERTY
Ownership of Content
The Service and all materials contained in or transferred through the Service, including software, text, graphics, logos, images, audio, video, and designs, are owned by DVNTRTH or its licensors and are protected by intellectual property laws. Except as expressly permitted, you may not use, reproduce, modify, distribute, or create derivative works from the Content.
Trademarks
DVNTRTH names, logos, product names, slogan, and service names are trademarks or service marks of DVNTRTH. You may not use any DVNTRTH marks without our prior written permission.
User Content
You retain rights in content you submit to the Service (“User Content”). By submitting User Content, you grant DVNTRTH a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and perform such User Content in connection with operating and promoting the Service.
Feedback
If you provide feedback or suggestions, you grant DVNTRTH a perpetual, irrevocable, worldwide, royalty-free license to use and exploit the feedback for any purpose without obligation to you.
GOVERNING LAW
These Terms and any related action are governed by the laws of the State of Connecticut, without regard to conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
If you access the Service outside the United States, you do so at your own risk and are responsible for compliance with local laws.
DISPUTE RESOLUTION AND ARBITRATION
Agreement to Arbitrate
You and DVNTRTH agree that any dispute or claim arising out of or relating to these Terms or your use of the Service will be resolved by binding arbitration rather than in court, except that you may assert qualifying claims in small claims court in Connecticut. You and DVNTRTH waive the right to a jury trial.
Class Action Waiver
You and DVNTRTH agree that each may bring claims only in an individual capacity and not as a plaintiff or class member in any purported class or representative action. The arbitrator may not consolidate claims of more than one person.
Pre-Arbitration Dispute Resolution
Most concerns can be resolved quickly by contacting support@dvntrth.com. If unresolved, the party seeking arbitration must first send a written Notice of Dispute by email to support@dvntrth.com, Subject Attn: Legal. The Notice must describe the claim and the relief sought. If the parties do not resolve the claim within 60 calendar days after the Notice is received, either may commence arbitration.
Procedures
Arbitration will be administered by the American Arbitration Association under its applicable rules as modified by this section. Unless you and DVNTRTH agree otherwise, hearings will occur in a reasonably convenient location in Connecticut considering the circumstances. For claims of ten thousand dollars USD or less, the arbitrator will decide the matter based on written submissions unless a hearing is requested by a party.
Fees and Confidentiality
Payment of filing, administration, and arbitrator fees will be governed by the AAA rules. Except as required by law, all aspects of the arbitration are confidential.
Severability
If any portion of this Arbitration section is found unenforceable, the remaining provisions will remain in effect, except that if the Class Action Waiver is found unenforceable, this entire Arbitration section will be null and void.
CHANGES TO TERMS
DVNTRTH may modify these Terms at any time. Changes take effect when posted on the Service unless a later date is stated. If we make material changes, we will notify you by email to the address associated with your Account or by a notice on the Service. Your continued use after changes become effective constitutes acceptance. If you do not agree, you must stop using the Service.
CONTACT INFORMATION
Questions about these Terms may be directed to:
DVNTRTH
Email: support@dvntrth.com
Website: dvntrth.com
MOBILE APPLICATION USE
If DVNTRTH provides a mobile application, we grant you a revocable, non-exclusive, non-transferable right to install and use the application on devices you own or control, subject to these Terms. Your use must also comply with the Apple App Store or Google Play Store terms as applicable. Apple and Google are not parties to these Terms and are not responsible for the application or related claims.
EXTERNAL WEBSITES
The Service may contain links to third-party websites or services. DVNTRTH does not control and is not responsible for third-party content, policies, or practices. Access third-party sites at your own risk.
OWNERSHIP OF DATA AND PAYMENT PROCESSING
DVNTRTH uses third-party payment processors to process payments and does not store full payment card details. Your use of a payment method may be subject to the processor’s terms.
You are responsible for compliance with all tax reporting and payment obligations associated with your purchases.
DVNTRTH may create anonymized or aggregated data derived from user interactions for lawful purposes including analytics and service improvement.
SUPPORT
DVNTRTH aims to provide timely support via email at support@dvntrth.com. Response times may vary, with limited support on weekends and holidays.
FORCE MAJEURE
Neither party is liable for delay or failure to perform due to events beyond reasonable control, including natural disasters, acts of government, labor disputes, internet or utility failures, war, terrorism, or pandemics, provided the affected party uses reasonable efforts to resume performance.
MISCELLANEOUS
Relationship
No joint venture, partnership, employment, or agency relationship exists between you and DVNTRTH as a result of these Terms or use of the Service.
Entire Agreement
These Terms, together with policies posted on the Service including the Privacy Policy, constitute the entire agreement between you and DVNTRTH regarding the Service and supersede prior agreements.
Severability
If any provision is held invalid or unenforceable, that provision will be limited to the minimum extent necessary and the remainder will remain in full force and effect.
No Assignment
You may not assign or transfer any rights or obligations under these Terms without DVNTRTH’s prior written consent. DVNTRTH may assign its rights and obligations at any time.
Notices
Notices to DVNTRTH must be sent to support@dvntrth.com. Notices to you may be provided by email, posting to the Service, or other reasonable means.
Last Updated: December 1, 2025
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