Sunset view of a street lined with tall palm trees, with cars parked along the curb, blurry city buildings in the background, and a clear sky overhead.

frequent asked questions

about dvntrth

  • DVNTRTH (pronounced Divine Truth) is a faith-driven apparel brand created to inspire confidence and spiritual reflection through modern, minimalist designs. Each collection blends timeless aesthetics with meaningful expression, where faith meets fashion.

    We believe in “wearing the Word and living the Truth.” Every DVNTRTH piece is designed to remind you of God’s presence and purpose, wherever life takes you.

  • Yes, DVNTRTH is a Christian faith-based brand rooted in the belief that every garment should carry a message of truth and light.

    We don’t just sell clothing — we create pieces that remind wearers of divine identity, grace, and spiritual confidence.

    Our foundation is based on Colossians 3:17:

    “Whatever you do, whether in word or deed, do it all in the name of the Lord Jesus.”

  • DVNTRTH is created through trusted, professional partners who support the heart of our small business. Every piece is chosen with care, reflecting our commitment to integrity, ethical standards, and excellence in craftsmanship.

    Each piece is made to order with purpose. Nothing is produced in excess. Every garment is created individually, reminding us that God works with intention, not mass production. This approach reduces waste and ensures every item carries the meaning and message it was designed to hold.

  • Yes. The name DVNTRTH (Divine Truth) and all associated designs, logos, and graphics are protected by copyright and trademark law.

    Reproduction or resale of DVNTRTH’s artwork, branding, or designs without written consent is strictly prohibited.

    This ensures every piece you purchase is authentic, original, and exclusive to the DVNTRTH brand.

orders & checkout

  • All DVNTRTH products are made to order. Once your purchase is placed, your garment is individually created, quality-checked, and packaged with intention. Nothing is pre-made or mass-produced.

    This made-to-order approach ensures:

    Sustainability by reducing excess inventory and waste.

    Precision through careful craftsmanship and inspection before shipping.

    Exclusivity because each item is created uniquely for the customer who ordered it.

    After production is complete, your order is shipped directly to your address with the same level of care that defines DVNTRTH.

  • How to Create & Complete Your DVNTRTH Account

    1. Begin Your Registration

    Visit DVNTRTH.com and open the Login (Account page). Enter your details to create your profile.

    2. Confirm Your Identity

    A verification email will be sent to you. Select Verify Email to securely activate your account. If needed, request a new verification link directly from your dashboard.

    3. Access Your Dashboard

    Sign in to view your personal account hub, where your orders, address, and profile information are organized in one place.

    4. Complete Your Information

    Add or update your shipping address for smooth delivery.

    (Optional) Save a payment method for a faster, seamless checkout.

    5. Enjoy Your Account Experience

    Easily track orders, manage your information, and shop with confidence knowing everything you need is right at your fingertips.

  • If your payment was processed but you haven’t received an order confirmation within 1–2 hours, please:

    1. Check your spam or promotions folder for emails from “info@dvntrth.com.”

    2. Verify that your payment method shows a completed charge, not a pending authorization.

    3. Contact us at support@dvntrth.com with your name, email address used at checkout, and payment method.

    We’ll locate your order and resend your confirmation promptly. In addition check to see if you placed in your email correctly.

  • Absolutely. DVNTRTH apparel makes a meaningful gift of faith and purpose.

    Simply enter the recipient’s name and address during checkout, and we’ll ship directly to them.

    We recommend notifying the recipient that a package is coming from DVNTRTH.com to ensure delivery acceptance.

    Gift receipts and digital gift cards are also available for special occasions.

  • Here is a simple step-by-step guide for filling out that DVNTRTH gift card form.

    1. Choose the gift card amount

      • You already have $XX.00 selected in the Order Summary.

      • If you ever want a different amount, you would change it on the product page before proceeding.

    2. Recipient name (TO – first box)

      • Click in the field that says “Recipient name (optional)”.

      • Type the first name, full name, or nickname of the person you are gifting (for example: John, Joe, Mom).

      • This helps personalize the email they receive.

      • You can leave it blank if you prefer, but it looks nicer filled in.

    3. Recipient email (TO – second box)

      • Click the box that says “Recipient email”.

      • Type the email address where the gift card should be sent.

      • Double-check spelling carefully (no spaces, correct @ and domain), because the digital card will be delivered to this email.

    4. Sender name (FROM)

      • Click “Sender name (optional)”.

      • Type how you want your name to appear to the recipient, for example:

        • John

        • John & Family

        • Your Best Friend

      • This is what they will see as the giver of the gift card.

    5. Message (optional)

      • Click in “Your message (optional)”.

      • Type a short note, such as:

        • Happy Birthday! Hope you enjoy choosing something that speaks to your journey in Christ.

        • Just a little something to bless you – enjoy your DVNTRTH pieces!

      • There is a character limit, so keep it short and sweet.

    6. Review the Order Summary

      • At the top, confirm:

        • Product: DVNTRTH Gift Card

        • Amount: $XX.00

        • Subtotal and Total match what you expect.

    7. Choose your payment method

      • If you want to use Apple Pay, click the black “Apple Pay” button.

      • If you want to use a card or another method, click “More Payment Options” and follow the prompts (card number, billing info, etc.).

    8. Confirm and submit

      • Make sure all the details (recipient email, amount, and your message) are correct.

      • Complete the payment.

      • After payment, the system will send the digital gift card to the recipient email you entered. You should also receive an order confirmation.

  • Yes. DVNTRTH offers digital gift cards that can be purchased and sent directly via email.

    Gift cards do not expire and can be used toward any product on DVNTRTH.com.

    They are non-refundable and final sale.

  • You can join our DVNTRTH Inner Circle mailing list directly on our website at DVNTRTH.com. Subscribers receive:

    • Early access to new collections and limited drops

    • Special discount codes and faith-based messages

    • Behind-the-scenes looks at upcoming designs and stories of purpose

    We respect your inbox — emails are purposeful, not excessive — and you can unsubscribe at any time with one click.

  • DVNTRTH accepts the following secure payment options at checkout:

    • Major credit and debit cards (Visa, MasterCard, American Express, Discover)

    • PayPal

    • Apple Pay and Google Pay

    • Select Buy-Now-Pay-Later services (when available, depending on your region)

    All payments are processed using SSL encryption through certified third-party processors. DVNTRTH does not store or have access to your full payment information.

production & shipping

  • Production typically takes 3–7 business days after your order is placed. So allow at least 2 weeks for product(s) to deliver.

    During high-volume periods such as holidays, special drops, or collection launches, production may extend to up to 10–14 business days due to demand.

    You’ll receive a confirmation email when your order begins production and another when it ships.

  • Shipping times vary depending on your delivery location and selected carrier.

    • U.S. Orders: 5–10 business days after production

    • Canada: 7–14 business days after production

    • International Orders: 10–21 business days after production

    Please note that total delivery time = production time + shipping time.

    DVNTRTH will always provide tracking once your order is on its way.

  • Unlike mass-produced retailers, DVNTRTH operates on a made-to-order model. Each garment is created specifically for you after your order is confirmed.

    This process allows us to:

    • Maintain quality craftsmanship and spiritual intention in every item.

    • Reduce waste and avoid overproduction.

    • Offer an exclusive collection made with care, not haste.

    While this model takes longer, it ensures your order is purpose-built and sustainably produced, not just another fast-fashion piece.

  • Yes. DVNTRTH proudly ships worldwide.

    Please note:

    • Delivery times vary by country and customs processing.

    • International customers are responsible for customs duties, VAT, or import taxes (where applicable).

    • Customs inspections can occasionally cause slight delays beyond estimated delivery windows.

    DVNTRTH cannot modify or waive customs declarations, as they are determined by your country’s import laws.

  • Once your order ships, you’ll receive a shipping confirmation email with a tracking number and link to monitor your delivery in real time.

    You can also:

    • Log in to your DVNTRTH account at DVNTRTH.com to view order status.

    • Or contact support@dvntrth.com with your order number for an update.

    Tracking updates may take up to 48 hours to appear after your shipping email is sent.

  • Occasional delays may happen due to factors outside our control, such as:

    • High demand during holiday or launch seasons

    • Production or supplier delays

    • Weather or transportation interruptions

    • Customs processing for international orders

    Rest assured, we continuously monitor fulfillment and logistics to minimize wait times and maintain quality. We appreciate your patience and commitment to faith-driven craftsmanship.

delivery & shipping

  • If your order has not arrived after 15 business days from shipment confirmation, please contact our support team at support@DVNTRTH.com. We’ll investigate your order status and assist with a resolution as soon as possible.

    The following are the three main reasons packages are not delivered:

    • Missed the courier;

    • Incorrect contact number/email provided at purchase;

    • Incorrect shipping address provided at purchase.

    If the delivery failed for any of these reasons, please contact us at support@DVNTRTH.com with:

    • the correct contact number/address;

    • the available times for re-delivery.

    Delays might also occur due to events outside of DVNTRTH’s control, such as:

    • Flight cancellations;

    • National holidays;

    • Striking workers.

    In your support message, include:

    • Your order number

    • Your full name and shipping address

    • Any tracking details if available

  • Please contact us immediately at support@DVNTRTH.com if you notice an error in your shipping address so we can update to the correct address.

    Orders that have already entered production or been shipped cannot be changed, so it’s best to reach out as soon as possible.

    DVNTRTH is not responsible for lost packages due to incorrect addresses, so we encourage double-checking your address before submitting your order.

  • Orders are returned to the sender for many reasons, but usually, it’s due to:

    • incorrect address details on the package, making it undeliverable;

    • the package being unclaimed at customs;

    • the package being refused/returned.

    • You will be notified once the order arrives back at Tapstitch’s facility.

    • Advise us by contacting DVNTRTH Support and to determine the situation and how you would like to proceed.

    • If you wish to have the product reshipped, contact us with an updated, correct address where relevant.

    • New shipping charges will be applied to orders that have been returned to the sender because they were unclaimed at customs, returned, or had an incorrect address submitted at purchase.

  • DVNTRTH will not cover the cost of reshipping or refunding ‘lost or stolen’ orders.

    If your tracking shows “Delivered” but the package is missing:

    • Check around your property, mailbox, porch, neighbors, or building mailroom.

    • Verify your shipping address in your order confirmation email.

    • Contact the carrier (USPS, UPS, DHL, etc.) directly with your tracking number.

    If you are unable to locate the package, you will need to place a new order to have it reshipped.

    • We're not yet able to assist with filing claims with shipping carriers, but we hope to do so in the future.

returns, exchanges& returns

  • Our return policy applies to most items, but a few exceptions exist.

    Because all DVNTRTH products are made to order, we only accept returns or exchanges if:

    • Your item arrives defective, damaged, or incorrect, or

    • There is a printing or sizing error caused during production.

    Those listed below cannot be returned:

    • For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned.

    • Items sent back for return more than 7 days from the date of receipt.

    If you qualify for a return or replacement:

    1. Contact support@dvntrth.com within 7 days of delivery.

    2. Include your order number and clear photos of the issue.

    3. All returned items should be unused, unworn, and unwashed. DVNTRTH does not accept worn, stained, damaged, or altered items. 

    4. We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

    5. Our team will review and respond within 2-3 business days.

    If approved, you will receive either a replacement or a refund.

    Please note: shipping fees are non-refundable.

  • Item descriptionSince each DVNTRTH item is custom printed on demand, we do not offer exchanges for size or color preferences once an order is fulfilled.

    We recommend carefully reviewing our Size Guide before purchasing. You can find it on each product page to ensure the best fit.

  • If the wrong product or size was sent, please contact us within 7 days of receiving your order.

    Include:

    • A clear photo of the product you received

    • Your order number and name

    We will correct the issue immediately by sending the correct item or issuing a replacement at no cost to you.

  • Approved refunds are issued back to your original payment method within 7–10 business days after DVNTRTH processes your request.

    Refund timelines depend on your financial institution’s policies. Once processed, you’ll receive a confirmation email from us.

    Refunds are available only for orders that qualify under our Returns & Shipping Policy — defective, damaged, or incorrect items. Shipping fees are non-refundable unless DVNTRTH is at fault.

product information & care

  • To preserve your item’s quality and print:

    • Machine wash cold, inside-out, on a gentle cycle.

    • Use mild detergent and avoid bleach.

    • Tumble dry on low or hang dry for best results.

    • Do not iron directly on the printed design.

    Proper care ensures longevity of your apparel’s softness, color, and faith-inspired design.

  • Yes. Most DVNTRTH apparel items are unisex, designed with a relaxed, gender-inclusive fit inspired by modern minimalism and spiritual neutrality.

    Each product page provides detailed sizing charts to help ensure your desired fit, whether classic, oversized, or fitted.

collaboration & partnerships

  • DVNTRTH occasionally partners with faith-based creators, churches, and ministries that align with our mission to spread God’s truth through creative expression.

    If you’re interested in collaborating, please reach out to hello@dvntrth.com with a short introduction and your partnership idea.

  • DVNTRTH welcomes individuals who embody our mission to wear the Word and live the Truth.

    Our Ambassador & Affiliate Program offers opportunities for influencers, content creators, and ministry leaders to share our message while earning commissions or exclusive rewards.

    To apply, email hello@dvntrth.com with:

    • Your social media links or community reach

    • A short statement on why faith and fashion inspire you

    • Any ideas for collaboration

    Selected ambassadors receive unique referral codes, early access to drops, and special collaborations designed to glorify God through creative expression.

  • At this time, DVNTRTH focuses on individual made-to-order pieces. However, we do offer limited wholesale or bulk collaborations for ministries, churches, and events that align with our mission.

    If you are interested in bulk pricing or a partnership for group apparel, please email partnerships@dvntrth.com with the following:

    • Your organization or ministry name

    • Estimated quantity and product types

    • Desired delivery timeline

    • Custom design requests (if applicable)

    Our team will respond with tailored options and availability.

  • Yes. DVNTRTH offers special ministry and group pricing for verified churches, nonprofit organizations, and community events.

    To apply, contact hello@dvntrth.com with details about your ministry or event, estimated quantity, and desired date.

    Our mission is to help faith communities share truth boldly — whether through apparel, outreach events, or unity wear.

  • Currently, DVNTRTH does not offer custom individual printing; however, we rarely release limited personalization options for certain collections (such as name inscriptions or scripture placements).

    For custom bulk or ministry requests, please email hello@dvntrth.com with your concept for review.

contact & community

  • You can reach customer support anytime at support@DVNTRTH.com or fill out our additional contact forms.

    Website: https://dvntrth.com

    Response Time: Within 2 business days

    Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

  • Currently, DVNTRTH operates as an online-only brand, allowing us to reach faith-driven communities worldwide.

    However, coming soon we may occasionally host limited pop-up experiences, collaborations, and special event showcases in select cities.

    To stay informed about upcoming events or pop-ups near you, join our email list or follow us on Instagram @DVNTRTH for announcements.